This festive season, Bentalls Kingston is giving you the chance to visit the all-new, enhanced Santa’s Grotto experience. This will be bigger, better and more magical than ever before.

Priced at £12.50 per person, 14th November to 24th December, Bentalls invite all good boys and girls to join us for this magical experience.

You’ll find the Grotto arrival station on the 3rd Floor of the Toy Department. On arrival the elves will welcome you and check your tickets. It’s now time to head into the magical snowy forest, look out for the Elf-mobiles! This will lead you to Rudolph’s gingerbread stable where you’ll be able to decorate your own gingerbread. You now need to find the secret door taking you into Santa’s workshop. Once in the workshop you’ll find all the elves busy at work – building toys, sorting all of Santa’s letters – and if you’re very good you might be able to help the elves power the workshop using the Christmas Dynamo Machine. There’s just enough time for an ‘Elfie’ in Santa’s sleigh, before the main event – your visit with Santa awaits.

After all that excitement you can head to Restaurant on 3 on the 3rd floor – where you’ll be treated to mulled wine or spiced apple juice and mince pies for the grown ups, and marshmallow-topped hot chocolate and a slice of cake for the little ones.

Book your tickets

Every guest must purchase a ticket. Both adult and children’s tickets are £12.50 each. Children under 2 go free. Please note there is a maximum of 4-6 guests per group depending upon time slot selected. Ticket times are allocated in 10 minute intervals in Santa’s Office as part of a full Grotto experience which lasts approximately 45 mins in total.