Get in Touch With Us
Thank you for visiting. Whether you have a question, a suggestion or something you think we should look at again, we would like to hear from you. Every message is read by a real person, and we do our best to reply in a helpful and honest way.
How to Reach Us
The simplest way to contact us is by email. Please write to [email protected] and we will pick up your message from there. We do not run a phone line or live chat at the moment, so email is the best route for every kind of enquiry.
What You Can Write to Us About
People get in touch for many different reasons. Here are a few examples:
- Spotting a mistake: if a detail on a page looks out of date or unclear, tell us which page and what seems wrong.
- Asking a question: if something we have written is confusing, we are happy to explain it in plainer terms.
- Sharing feedback: ideas for new pages, layout improvements or topics you would like covered are always welcome.
- Business and media enquiries: please include your name, the organisation you represent and a short summary of your request.
Helping Us Help You
A few small details make it much easier for us to give you a useful answer. Try to include the address of the page you are writing about, a brief description of the issue, and any screenshots that might help. Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When to Expect a Reply
We aim to respond to most messages within three working days. Busier periods, such as bank holidays, can occasionally take a little longer. If your message needs us to check facts or make changes, we will let you know once that work is done, so you are not left wondering.
Your Information
Any details you share with us are used only to deal with your enquiry. You can read more about how we store and protect personal information in our Privacy Policy. For the general rules that apply when using this website, including how our content should be used and shared, please see our Terms of Use.
A Final Note
We cannot offer personal, legal or financial advice, and we are unable to resolve disputes you may have with outside services. What we can do is listen, correct errors quickly and keep improving the information we publish. Thanks for taking the time to write to us.